I had one of the most disappointing experiences at this hotel.
I booked a Standard Room with a Double Bed through Expedia in May (costing £120.65) and checked in on 23 August around 9 PM. To my shock, the hotel manager assigned me a single room. When I questioned this, she insisted that in the UK, this was considered a “standard double room.” That excuse is completely unacceptable and misleading, especially since the Expedia listing clearly showed a proper double room. She even claimed Expedia often uses the “wrong photos,” which is simply passing the blame rather than taking responsibility.
Moreover, the bathroom only had one cup and one set of towels, which again proves it was never intended as a genuine double room.
Things got worse: the air conditioning was broken. When I called reception, I was told no maintenance staff were available and was advised to “just open the window.” For a hotel under the Holiday Inn brand, this is appalling.
Although I was eventually moved to another hotel after repeated complaints, it became obvious that my original booking was not respected.
From what I saw, the hotel was hosting a wedding that evening. It seemed clear to me that most rooms were given to wedding guests, while late arrivals like myself were pushed into whatever leftover rooms were available. Instead of admitting this, the manager tried to cover it up by claiming it was “UK standard.” That is dishonest and insulting to paying customers.