On the day prior to our check-in (7/20/19), Jason phoned me about three items.
1. Beach House is being sided; work will continue daily from 9-4; upper deck is off limits due to storage by construction company; Note: -- VRBO website shows upper deck open and available to renters
2. Number of beds deceased; the 5 individual beds reduced to 4 double beds; I needed 5 individual beds for 5 teenagers; (blow up mattress delivered after arrival). Note: --website lists 5 beds
3. No dressers in 4 upstairs bedrooms; dressers will be delivered on 7/21 and Jason asks me to accept delivery, which I do.
I was upset with the last minute notification since my family of 11 was flying from Chicago on 7/20. Upon arrival at the beach house not only was the upper deck off limits, the main deck was unusable; dirt, nails, pieces of siding and debris all over the deck; I spoke to Jason and sent him photos; there was no broom in house to clean deck; Jason tells me he had a broom but forgot to leave it; he will have Amazon deliver broom; he says the siding contractor (Frank) was to have cleaned the deck; he tells me that Frank will clean deck when he arrives on Monday;
Frank does not show up for work on Monday, 7/22, and the deck is useless. No broom arrives from Amazon. Jason texts me on Tuesday, 7/23, to let me know Frank will not show up for work due to rain. He says that Frank will sweep and clean on Wednesday and Frank will bring broom. Consequently, the deck is unusable and no broom arrives from Amazon.
Also, on Tuesday, 7/23, the Internet goes out around midnight. I text Jason and learn that the router is in the apartment of another tenant. On Wed. afternoon (7/24), Jason texts me that router was reset. I express dismay that router is in someone else’s residence and that it has taken so long to reset. Frank arrives to clean deck and leaves a broom.
The website states that linens and beach towels are provided, there were no beach towels. There were a total of 12 bath towels and 3 hand towels for 11 guests…not acceptable for a property rated 4.5-5 stars.
After returning to Chicago, I contacted Jason for a partial refund since he had texted that he would “provide something back to ease the burden.” He never followed through. Why did he wait until the day before our arrival to inform me about his home renewal project? Why did he continuously communicate that Frank would fix the deck? Amazon delivery? Jason’s actions were deceptive and dishonest.