I highly disapprove and do not recommend this hotel! On 11/21/24,when I arrived to check in at this hotel, which was a little after 9pm, the room I booked was not available. I did not receive a call nor email from the hotel and Expedia with this change. I drove several hours to get there. I wasn't informed until after I checked in, paid, and went into my room. There was only one bed. I booked a room with 2 queen beds, as there were three guests, including myself.The receptionist lied, stating that the
hotel didn't even offer rooms with double beds, when clearly their website shows rooms with double beds.She also stated that Exepedia booking site makes errors all the time reagarding booking at their facility and availability. I informed her that Ive never encountered an issue like this through any third party booking site and canceled my reservation, as unable to accomodate us, requested full refund. I spoke to the manager and she stated her staff gave my room to another guest. The receptionist then confirmed that this was the problem after she lied repeatedly. Why even check me in and take my money? Please dont stay at this hotel. They're very dishonest and who knkws what else. For all third-party booking sites, please dont do business with them.
