4/10
first 2 rooms were not cleaned. Beds were staged to look like sheets were changed but first room the bed was covered in dogs and human hair and second room 1 bed was full of food crumbs and the other was just dirty with obvious dirty foot prints. Both rooms, the sinks and bathtubs were not cleaned with toothpaste and hair still in them. At first I was told it would be $10 to move rooms and I stated the lack of cleanliness was not our fault, and I asked at least for clean sheets. Front desk stated that housekeeping had left and she didn't have access. so we were then given the 2nd room (which was just as bad as the first). We were prepared to leave if the 3rd room was also bad, but at least the sheets were fresh, even though there was still debris behind the bathroom door and a decent amount of hair in the tub. We were tired though so just stayed since we were only going be there long enough to sleep. The front desk staff was apologetic though and stated they were embarrassed by the situation. The manager gave us a future stay discount card, for hotels in areas not in our radar to ever use, so won't do us much good. And we wont be staying there again. Manager explained they had new housekeeping...but that should not have ever been that bad, as someone was not training or inspecting the 'new' housekeeper's work. The only saving grace of the place was the breakfast attendant was very nice.
Shanna
Hospedou-se por 1 diária em jul. de 2025