4/10 - Insatisfatória
Samantha W.
25 de jan. de 2025
Pontos positivos: Limpeza
Poor communication - Ended our stay early
As a quick summary - my fiancé and I planned a long weekend to celebrate my birthday and to do our annual planning. We’ve stayed before in 2022 and had a good stay but this one was just not it. Issues:- check in was Friday 1/10 on Wednesday 1/8 I hadn’t heard anything from the host so I reached out. I had concerns since area had lost power earlier that week and offered to reschedule if needed. Host confirmed all was fine. We did end up checking in a day early due to additional snow coming. - WiFi didn’t work at all. I told the host this 1/9 and had to reach out through 1/11 for updates. Having to continue to reach out, send pictures of router, etc was inconvenient. Also we would have rescheduled if we had known this was an issue upfront. -DVD player also didn’t work and we let the host know-ended up leaving 1/11 instead of our check out on Monday 1/13 because I was spending more time reaching out to the host and trying to fix the internet vs our plans. Let the host know and completed all check out duties prior to check out time. Didn’t hear from them until later that day. I did ask for a refund of remaining two nights due to wifi issues causing us to leave early. I hadn’t heard anything so reached out again on 1/24 and haven’t heard back.
Samantha W.
Hospedou-se por 3 diárias em jan. de 2025