2/10 - Terrível
Natasha
Viagem em grupo, Viagem com a família
13 de jul. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unsafe, dirty and only one remote (overseas) staff member.
We were checked in by a remote staff member working from overseas. There was no staff at the location and no one to contact after 9:30pm. On check-in, a non staff member assisted myself and one other person checking in, which was helpful, but could have been an issue if there was any ulterior motives to helping, particularly because we had a printer give us our code to the door.
Their signage says that there is no right to a refund, which is against consumer law in Australia. They say it’s about change of mind, but the service provided here is well below what I would expect of even the cheapest hostels I’ve stayed at.
We were unable to use the kitchen due to other people being passive aggressive and who proceeded to speak violently about us outside our door and window.
They threatened to harm us.
By this time, there was no where else we could stay and no one at the hotel to contact.
There was a child unsupervised in the hallways who was crying at times. The child stayed in that hallway for up to an hour before the parents came back and this happened multiple times that night.
There was a moderate level of cleanliness, but that was overshadowed by a toilet that was flooding and not properly sealed to the ground, dirty stained bedding and duct tape that seemed to be holding the beds together.
I don’t recommend staying here and I believe this place is not a property fit to be used as accommodation.
Natasha
Hospedou-se por 1 diária em jul. de 2025
