Chalés em A Haia, ZH

"Our experience was not good. We arrived on December 28th, New Year's Eve, and first of all we were faced with a freezing cold room. I tried to call the front desk but the phone didn't work. I went to the front desk and the employee explained that the heating wasn't working and gave us a portable heater (so this means that this is a recurring problem at this hotel) and informed me that the phone was broken and that there was no one to fix it because the employee was on vacation and would only return on January 6th. It was already a very unpleasant experience. During our stay we noticed that when cleaning was done, the staff didn't replace the towels and water. We always had to go down and ask for them. Another issue was that every time they cleaned the room, they left the windows open and we arrived at night to freezing cold. I expected much more from this hotel and unfortunately it didn't meet our expectations."

"Estava usando a lavanderia e veio dois funcionários perguntando se eu havia fumado weed no local, mas comprovaram que não fui eu ou foi outra pessoa mas fui tratado muito rude com o funcionário me interrogando ao ponto de perguntar se eu gostava de fumar??? Me senti muito mal pois não fumo e a lavanderia não estava com cheiro de weed. Não volto e não recomendo mais esse hotel"

"Hotel muito bonito e novo. Excelente localização. Quarto ampla e confortável . Banheiro com ótimo chuveiro. Muito bom café da manhã. Restaurante muito bom. Únicos pontos negativos eram os travesseiros muito usados e baixos e o edredon todo destruído pelo uso e pedimos diversas vezes para substituírem e disseram que o hotel estava cheio e não tinham extras para substituir."

"Really nice! "

"Atendimento excelente. Café da manhã seria melhor se tivesse a opção de pedir omelete e frutas frescas. O quarto é espaçoso e bem confortável, achei a cama e travesseiros muito mole. Eu prefiro colchão mais firme, então tive dores no corpo. Muito bem localizado."