TL;DR: you're paying for the view
ROOM (2.5/5):
~Room size was great, but layout was strange so had to find best spots for our suitcases
~Everything was very dated in the room, like the carpet, bathroom/shower, fixtures, lighting, couches, paint
~The view was stellar, which is really what you're paying for
~Mini fridge, safe, closet, drawers, kettle, and toiletries were available
~No mirroring capability for the TV
~No water is provided in the room which was unfortunate, but they have a filtered water station near the elevators
~Bed was on the firmer side
~AC in our room did not get as cold as I would have liked, but personal preference
SERVICE/STAFF (4/5):
~Check-in and Check-out was easy
~Staff was very friendly and allowed me to keep my bags there for an hour after check-out as we waited for our shuttle
~Room service comes every day
HOTEL (2.9/5)
~Location is wonderful - quick walk to Shinjuku station (even have a walkway connecting the hotel area to the bus station terminal)
~One annoying thing is that you need to take 2 sets of elevators to get to your room
~First elevator is from the street and you take it to the 20th floor where the hotel lobby is. Then you have to walk through the lobby and get to the other elevators to take up to your floor. Not a huge deal, but kind of inconvenient
~There is a 7-11 inside the ground floor of the office building (where the entrance is)
~Premium price is for the room views and location
