Fachada

Avaliações de Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5 out of 5

Avaliações

6,4
Nota 10 - Excelente. 1464 de 5379 avaliações" "
Nota 8 - Boa. 976 de 5379 avaliações" "
Nota 6 - Ok. 1000 de 5379 avaliações" "
Nota 4 - Insatisfatória. 828 de 5379 avaliações" "
Nota 2 - Terrível. 1111 de 5379 avaliações" "

6,6/10

Limpeza

7,0/10

Serviço e funcionários

6,8/10

Comodidades

6,4/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

katia

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Viviam

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Maravilhosa!
A acomodação é bem confortável, quartos bem amplos, camas bem limpas, limpeza no geral estava bem satisfatória.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Hotel Management em 31 de ago. de 2023
Dear Viviam, We greatly appreciate your positive feedback regarding your recent stay with us here at Holiday Inn Resort Orlando Suites - Waterpark. It's wonderful to hear that you found our accommodations comfortable and our rooms spacious, with clean and well-maintained beds. We take pride in our high standards of cleanliness and are delighted that you found our efforts satisfactory. Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another enjoyable experience.Best regards, Hotel Management

2/10 - Terrível

Mariana

Hospedou-se por 1 diária em ago. de 2022
Resposta de Hotel Management em 24 de ago. de 2022
Dear Mariana, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best regards,Hotel Management

10/10 - Excelente

Elisabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very pleasurable stay
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 17 de mai. de 2024
Dear Elisabeth,We're delighted you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark! Please come see us again soon.

8/10 - Boa

Christine

Hospedou-se por 6 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Christine,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!

2/10 - Terrível

Shanira

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unprofessional staff and didn’t follow right what was told to me
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Shanira,Thank you for your feedback. We're concerned about your experience with our team and the communication issues you encountered. Rest assured, we will address your feedback to ensure we are meeting our high standards of hospitality going forward. We hope to have another opportunity to demonstrate our dedication to your satisfaction in the future.

4/10 - Insatisfatória

Elizabeth

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The property was ok. The fan did not work and the cook top was not working.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Elizabeth,Thank you for staying with us and for your feedback. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced. Your comments will be shared with our maintenance team, and we will have any issues with the cooktop and fan corrected immediately. Thank you for letting us know about your visit, and we hope you will give us another opportunity to provide you with the terrific stay you truly deserve in the future.

6/10 - Ok

Ashley

Viagem com família e crianças pequenas
Pontos negativos: Comodidades e condições e instalações da propriedade
Location is great and we enjoyed the resort activities however to pay a resort fee daily and not be able to utilize the resort amenities was a huge let down. it was 95 degrees and no ice machines in any of the buildings were working, no housekeeping unless we called, not even fresh towels. Breakfast isn’t included and pretty pricey, the pool inflatable slides were not up for the kids to use, and the mini fridge/freezer in the room didn’t work. Lots of inconveniences unfortunately.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Ashley,We appreciate you choosing to stay with us and leaving us feedback. It is wonderful that you enjoyed our lively location and fun activities. However, we apologize for any inconvenience and want you to know that this is not what guests have come to expect from staying with us. Your feedback is important and we will use it to make necessary improvements swiftly. We hope you'll consider giving us another opportunity to go above and beyond your expectations in the future.

8/10 - Boa

Anabel

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Good stay
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Anabel,Thank you for your recent stay with us at Holiday Inn Resort Orlando Suites - Waterpark. We are happy to hear you had a terrific experience, and we look forward to welcoming you back for another unforgettable getaway!

8/10 - Boa

Matthew

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Room floors were dirty, hot water in room was instantly extremely hot - had to be careful with the kids. Facilities and activities on the property were great for the kids.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Matthew,Thank you for taking the time to share your experience with us. We are delighted you had a great stay overall, and we're thrilled your kids had a blast as well. However, we are concerned about your comments regarding your room. Rest assured, we'll relay these matters to our team to ensure that they are resolved swiftly. It was a joy having you here with us, and we hope you'll consider giving us another chance to exceed your expectations in the future.

6/10 - Ok

Melanie, Holland

Viagem de negócios
I didn't like that I had to pay $49.00 per day to use the waterparks, but I didn't plan on using them and also never did. The accommodations were a little rundown. The hotel just didn't have the best vibes.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de General Manager em 16 de mai. de 2024
Dear Melanie,We appreciate you taking the time to leave your review and apologize for any inconvenience you had during your stay. Rest assured, we value your comments regarding the condition of our property. We will share them with our team to ensure any opportunity to improve for our guests is seized. It was a pleasure having you here, and we hope to have the chance to exceed your expectations in the future.

4/10 - Insatisfatória

Victoria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
During my stay, I had two fraudulent charges charged to my card from this hotel. The first time, I was charged $160, and was told by the manager I would be refunded 5-10 business days. The second time, I was charged $564, and immediately got it back on my card after speaking to the manager, but then was charged another $200 “deposit hold” which I had already been charged for. This hold I still have not gotten back. I have called the hotel, they told me it was sent to the wrong card, not my card on file. They would reverse the refund and send it to the right card, but it would take another 10-14 business days…it has been well over that now, and I still don’t have that $200. We go to Florida every year for Cheering events, and I will never stay here again. The staff and the people we met were wonderful, but I am not a rich person. I don’t have the time to be stolen from, and unable to do extra outings with my children while on our trip, as we save up all year for this.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Victoria,While we are happy to hear that our staff was friendly, please accept our sincere apologies for any billing confusion. We encourage you to reach out to us to discuss any discrepancies so we can help resolve them. Thank you for your time, and we hope you'll consider staying with us again to change your perception.

10/10 - Excelente

rafael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Rafael,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay at Holiday Inn Resort Orlando Suites - Waterpark!

4/10 - Insatisfatória

jerome

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Housekeeping was very inadequate, had to ask for tissue several times
Hospedou-se por 4 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Jerome,Thank you for sharing your experience. We're concerned to hear about the issues you encountered with housekeeping. Your comfort is important to us, and we will address this matter to ensure it is improved for your next visit. We appreciate your feedback and look forward to providing you with a more seamless experience in the future.

4/10 - Insatisfatória

Trina

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

10/10 - Excelente

Yanet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
La muchacha de la recepción muy amable se llama Ericka
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Yanet,Our friendly staff works hard to ensure all our guests feel welcome, and Ericka will be proud you mentioned her kind assistance. If your travels bring you back to the area, please come see us again at Holiday Inn Resort Orlando Suites - Waterpark!

10/10 - Excelente

Carol

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was nice and friendly , lots of things to do , overall a good experience
Hospedou-se por 5 diárias em mai. de 2024
Resposta de General Manager em 15 de mai. de 2024
Dear Carol,Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark and for sharing your five-star rating! We are glad to hear that you enjoyed the friendly service from our team and found plenty of activities to enhance your stay. It was a pleasure to host you, and we look forward to welcoming you back for another memorable visit in the future.

4/10 - Insatisfatória

Isham

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 14 de mai. de 2024
Dear Isham, Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.

2/10 - Terrível

Arthur

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The price given me by Expedia was not what I had to pay! They would have given me a better price if I called directly! Not using the Expedia app in the future to find a place to stay!
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 14 de mai. de 2024
Dear Arthur,Thank you for staying with us and for your feedback. We are disappointed your experience was not as expected, and we apologize for any inconvenience. Our team is always here to assist should you have questions or concerns, and we hope to see you again soon.

4/10 - Insatisfatória

Stacey

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Any of the reviews that you read about the conditions of the property being poor is accurate. They charge way too much for the condition of the property. Thankfully we o ly stayed one night. Usually i really like Holiday Inns, but this is a hard pass. Stay somewhere else.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Stacey, We're truly sorry about your experience during your time with us. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback about our facilities is valuable to us, and we'll take it into consideration as we strive to make improvements for our great guests. It was our pleasure to host you, and we hope you'll consider giving us another chance in the future.

10/10 - Excelente

Mariana

Pontos positivos: Limpeza
It is good
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Mariana,Thank you for your review and for staying with us at Holiday Inn Resort Orlando Suites-Waterpark! We are glad you enjoyed your time, and on behalf of our team, it would be our pleasure to welcome you back for another fantastic visit in the future.

8/10 - Boa

Kathleen M

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place for kids.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Kathleen,Your positive review of Holiday Inn Resort Orlando Suites - Waterpark is much appreciated! We're happy you enjoyed our family-friendly atmosphere and hope to see you again.

6/10 - Ok

Austin

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The hotel is not too bad. However, it does not look as nice as the pictures. It was a great time, good price.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Austin,Thank you for your feedback. We're glad you appreciated our affordable rates, and we value your input regarding the condition of the property. Rest assured, we will take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. Should you return to Orlando, it would be our pleasure to welcome you back and exceed your expectations.

6/10 - Ok

Shaqualia

Viagem com família e crianças pequenas
Pontos negativos: Limpeza
Fun for kids but our room was a little dirty. Vent in bathroom filled with dust corners of the room and bathroom disgusting DEEP clean is needed.. there should be at least one free meal or drink daily with a $50 a night resort fee
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Shaqualia,We always appreciate feedback from our guests, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff to ensure improvements are made immediately. Thank you for your suggestion about the additional amenities as well. Your comments are all greatly appreciated, and we look forward to exceeding your expectations on your next Orlando visit.

8/10 - Boa

Kimberly

Pontos positivos: Comodidades
Our kids loved the arcade and pool, but the pool was very crowded most nights. Housekeeping wasn’t frequent but when we requested items they delivered them quickly. Overall a decent hotel up stay at with family.
Hospedou-se por 6 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Kimberly,Thank you for taking a moment to review your recent experience. It was a pleasure having you here, and we're thrilled your kids had a blast at our arcade and in our sparkling pool. Receiving recognition for our prompt service is always appreciated as well. Take care, and we hope you return the next time you visit Orlando.

6/10 - Ok

Segenet

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Everything was great with the waterpark and checking in. Room wasn’t cleaned once during our 5 night stay. When we asked staff workers they would get super upset and just say “I don’t speak English” when I complained the housekeepers came in and just made the queen size bed and didn’t bother to make the bunk beds or clean the bath room. I wiped the floor with a towel and was disgusted on the amount of dirt that came out seem to have not been cleaned in a long time.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Segenet,Thank you for your feedback on your recent stay. We're glad you enjoyed our waterpark and had a smooth check-in experience. However, it's concerning to learn about the cleaning issues you encountered. We're addressing these matters you've raised with our housekeeping team to ensure all areas of our guest service efforts are improved. We appreciate you taking the time to let us know about your stay with us, and we hope to welcome you back for a more satisfying experience in the future.

4/10 - Insatisfatória

Candice

The room floor was disgusting to say the least…my baby feet were black from crawling around on them… I had to clean the floor myself because no one came to clean them. Took 3 towels to clean floor. had no wash clothes, the tv in bedroom was broken, my daughter cut herself on a tile in pool, no towels at the oasis pool another family said there were no towels since 3p earlier so no one checks area, the was friendly but did not speak English, everyone was nice! However u can tell there is zero management to see over areas
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Candice,Thank you for providing your review. It's great to know that our friendly staff were able to make your acquaintance. However, we are truly sorry for any inconvenience you and your family encountered during your stay. Rest assured, these concerns you've raised will be reviewed with our team to ensure we are meeting our high standards of hospitality and guest satisfaction going forward. It is our hope you will consider staying with us again or a stay that goes above and beyond your expectations.

6/10 - Ok

Alicia

Viagem com a família
Pontos positivos: Comodidades
Rooms dont look like they do on website only certain ones. Overall I had a nice time but my view was an ugly view looking at the parking lot with alot of dirt and no grass. Recommend putting grass down the hotel makes alot of money so the outside should be very nice more then what it looks like now just my opinion.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Alicia,Thank you for staying with us and for your review. Although we are pleased you had an overall pleasant visit, please accept our apologies for any concerns you had with our accommodations. Also, thank you for your suggestion, and know we will take your comments into consideration as we continue making improvements for our great guests. It was a pleasure having you here, and we hope to have another opportunity to go above and beyond for you on your next trip to Orlando.

8/10 - Boa

april

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
i loved the pool was heated. The food was ok. Room was really roomy and clean and comfy. parking was convenient
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear April, Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark and for providing your review. We are delighted you enjoyed the heated pool and found your room spacious, clean, and comfortable during your recent stay. In addition, your feedback on the food is appreciated, and we look forward to enhancing this aspect of your experience during your next visit. It was our pleasure to have you join us, and we hope to welcome you back soon!

2/10 - Terrível

Britney

Viagem com família e crianças pequenas
Me and my kids went to Florida for about a week. We only stayed at this hotel for the last 3 nights of our vacation and from the moment I walked in to check in I instantly got bad vibes. I didn’t realize that I was charged over $500 at check in. You have to pay for parking which is ridiculous since I’m already paying for resort fees. And I wish I would’ve looked at one of the guys name tag because he talked down on me and I’m pretty positive he was a manager or something. But anyway we will not be back. Thanks for ruining the end of my vacation
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Britney,Thank you for sharing your recent experience. We appreciate your feedback and regret that your stay did not meet expectations. We're disappointed to learn about the challenges you encountered during check-in and your parking concerns. Your concerns will be taken into consideration as we continuously strive to make improvements for our guests. It was our pleasure to host you, and we'd be grateful for any chance to welcome you back in the future and change your perceptions.

4/10 - Insatisfatória

Sefora

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The staff are pretty kind don’t get me wrong. However, they try and help but nothing truly gets done. I’m not one for complaining, I’m grateful that I can even afford to even go out. And when I do I’m not expecting to stay at the ritz Carlton hotel. Clearly lol, but I do expect to feel safe somewhere as well to have managers actually care and be helpful not pretend as if they do.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Sefora,We appreciate you choosing us to host your recent stay, and we thank you for taking a moment to share your comments. Providing exceptional hospitality is our top priority, so we're disappointed your experience was not what it should have been. We will be sure to review our high standards with our team to ensure our guests are always receiving exceptional service going forward. We hope to have another opportunity to welcome you back and impress you with the terrific service we are known for in the future.

2/10 - Terrível

Samantha

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
When playing in the waterpark my son stepped on a needle! YES a NEEDLE! I had to pull it from his foot and when I reported it to lifeguards they just acted like who cares! One girl said “aww is he okay”!? I had to ask them for antibiotic ointment and a bandaid! Then I went to the front desk and spoke to the girl out there even she seemed disgusted! Security came out and took an incident report. They “fixed” this by giving my son a free Ice cream! Meanwhile we flew home and now I have to bring him to the doctors!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 13 de mai. de 2024
Dear Samantha,Thank you for bringing this concern to our attention. What you've described does not reflect the level of quality we aim to provide our guests. The safety and well-being of our guests are our top priorities. We apologize for your unsatisfactory experience, and we hope you'll accept our best wishes for your son's quick recovery. Your comments will be shared with our team to ensure we are meeting our high standards going forward. In the future, we hope to have the opportunity to change your perceptions with an improved stay.

2/10 - Terrível

sandra

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 4 diárias em mar. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Sandra,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

6/10 - Ok

Brian

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Brian,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

4/10 - Insatisfatória

Joo, Burlington

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
We waited for 30 min to check in. Our room floor, laminated floor, was all bubbled and ends not completely finished. Noisy from sliding pump and kids running around, not really cleaned elevator & around area. Market placed restaurants was half closed on weekday 6 pm. Only restaurants open was Chinese, pizza, and bar. I was going to try Chinese food but the food looks very dry, and not really want to pay for it.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Joo,Thank you for taking the time to share your honest thoughts. It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. We hope you will give us another chance to change your perceptions down the line.

6/10 - Ok

Victoria

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
No hot water for showers for a couple days.
Hospedou-se por 6 diárias em mai. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Victoria,We're glad that you had an enjoyable time with us overall. However, we would like to sincerely apologize for the inconvenience you had regarding the shower. We assure you this is not what guests have come to expect from staying with us, and our maintenance team will be notified so the matter can be resolved immediately. We hope you'll consider joining us again for the stay that you expected and deserve in the future.

8/10 - Boa

Denise

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Running a leaf blower down the walkways past the rooms at 7 AM is not cool. We wanted to sleep in on our vacation. Also, parking charges should not exist, since this is Holiday Inn property. Why would you have to charge guests for parking, when no one else but guests are using that parking lot?
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 10 de mai. de 2024
Dear Denise,Thank you for your feedback. We apologize for the disturbance caused by the early morning maintenance work and understand how important it is for our guests to enjoy a restful stay. We will review your comments with our team to ensure necessary improvements are made. We keep our parking policies in place to provide the best amenities and security for our guests, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.

10/10 - Excelente

Rouseline

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 9 de mai. de 2024
Dear Rouseline,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark in the near future.

10/10 - Excelente

Tiffani

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay. Right by Disney world. Would stay again
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 9 de mai. de 2024
Dear Tiffani,Thank you so much for your five-star review! We love to hear that our excellent location helped make your stay with us one to remember, and we're glad to hear you had a delightful experience. It would be our pleasure to welcome you back to Holiday Inn Resort Orlando Suites - Waterpark anytime!

8/10 - Boa

LaToya

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Plenty things to do for all ages. If you need anything you can’t text them and they will have someone to bring things directly to your room. Just didn’t like the fact that the pool area closed @9 at a resort.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de General Manager em 9 de mai. de 2024
Dear LaToya,Thank you for choosing to stay with us at Holiday Inn Resort Orlando Suites - Waterpark. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit overall. However, we apologize for any inconvenience caused by our pool's current hours of operation. We will take your suggestions into consideration as we continuously strive to make improvements for the benefit of our great guests. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 - Excelente

Joel Calderon

Viagem com família e crianças pequenas
Area de juegos para niños
Hospedou-se por 6 diárias em mai. de 2024
Resposta de General Manager em 9 de mai. de 2024
Dear Joel,It was a pleasure hosting you at Holiday Inn Resort Orlando Suites - Waterpark! We're glad you appreciated the kids' area, and we look forward to seeing you again soon for another fantastic experience.

8/10 - Boa

Jennifer

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
This property is as close as you can get to Disney Parks without having to stay on property. It's spacious with a king bedroom plus a space for bunk beds and a space for the kitchenette/living area. Parking is ideal here; it's motel style, right outside your room. The pool area is adequate for teens but appears geared toward younger kids. It certainly isn't the cleanest and they do not come clean the room daily as they do in other hotels. The trash was taken a couple times during our 5 night stay, towels were brought in as much as needed and when I called the desk for items they were very responsive. I recommend it if you're looking for convenience but don't need anything fancy.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de General Manager em 9 de mai. de 2024
Dear Jennifer,Thank you for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. Our goal is to provide every guest with comfortable accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. However, we sincerely apologize if our current cleaning policies weren't adequately explained. Unfortunately, daily service is only available upon request, and we're sorry for any inconvenience this may have caused you. Rest assured, your comments will be promptly addressed with our team to prevent any miscommunications going forward. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

2/10 - Terrível

Bienvenido De La

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Terrible, terrible terrible. The extra fees they don’t tell you about. They think they own your money, they just go from authorizations to authorizations from your bank account and when ask them they act as if they don’t know and point blank LIE to your face. Terrible!!!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 8 de mai. de 2024
Thank you for letting us know about your experience and for your review. We want each guest to feel they have received a fair value, and we apologize if this was not the case for you. Our team is always willing to assist if you have questions or concerns regarding your bill. We are glad you chose to stay with us, and we hope you will consider a return visit should your travels bring you back to Orlando.

10/10 - Excelente

Diana

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff and facilties
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 8 de mai. de 2024
Dear Diana,Thank you for your kind words and five-star review! We're delighted to hear that you enjoyed our staff and facilities. We look forward to your next visit and the opportunity to serve you again with the same level of excellence.

6/10 - Ok

michael

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 8 de mai. de 2024
Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.

10/10 - Excelente

Alexander J

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
It was ok
Hospedou-se por 6 diárias em abr. de 2024
Resposta de General Manager em 8 de mai. de 2024
Dear Alexander,Thank you for reviewing your recent stay with us at Holiday Inn Resort Orlando Suites - Waterpark! We're delighted to see that you had an overall enjoyable experience. If you have any suggestions on how we can make your next stay a truly exceptional one, please feel free to reach out to us at any time. It was our pleasure to host you, and we hope to see you again soon for another great getaway.

6/10 - Ok

Katherine

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
While the hotel staff were incredibly friendly and helpful, the chain owners need to make some changes to the cleanliness and upkeep of the property grounds and certain features in the rooms. The towels provided both in room and by the pool were of incredibly poor quality and were not large enough for an adult of average weight and size, let alone a larger adult. Additionally, the twin bed mattresses were also poor quality. Even kids deserve to sleep on a mattress that does not sink down to the base every time they lay down. Overall, the pool was fun and the location was great, but we will not be staying again and would not recommend it to others.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de General Manager em 8 de mai. de 2024
Dear Katherine,Thank you for your feedback. It’s great that you enjoyed our pool and found our location ideal. We're also glad our team's friendliness stood out during your visit. However, we're disappointed to hear your concerns about our cleanliness and upkeep. Your comments are invaluable and will be promptly addressed. We hope to have the opportunity to better meet your expectations in the future.

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great Property to stay at
Hospedou-se por 4 diárias em mai. de 2024

8/10 - Boa

Samantha

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and accommodating. It was my daughter’s birthday and they left a little gift in the room for her, it was very sweet! The only thing that was wrong was the ac didn’t work well in our room it was hot. Other than that everything was great especially for the price I’d definitely go back.
Hospedou-se por 1 diária em mai. de 2024
Resposta de General Manager em 7 de mai. de 2024
Dear Samantha,Thank you for sharing your experience at Holiday Inn Resort Orlando Suites - Waterpark! We're thrilled that our team made your daughter's birthday special. However, we apologize for the inconvenience with the air conditioning and appreciate your understanding. It's lovely that you found your stay to be an excellent value, and we can't wait to welcome you back!

6/10 - Ok

Alicia

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
Bed bugs, spiders & just unclean
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 7 de mai. de 2024
Dear Alicia,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and unwelcome visitors. Your comments will be shared with our team for improvement, and we value the opportunity to implement the necessary corrective measures. If you're in the area again, we hope you'll consider coming back to see us.